Have a question? Please browse the FAQs below. We tried to think of all the questions you might have, but if we missed something please call us at 888.733.0631 or email us at email@example.com.
Please note Mele & Co. is not responsible for the loss, damage or theft of packages after they have left our warehouse facility. This includes both time in transit as well as after a package has reached its destination. Please be sure the delivery address you provide when placing an order is correct. If you have any concerns regarding delivery issues, please contact us at 888.733.0631 for special signature requests that can help safeguard your order while in transit.
Our Customer Service hours are Monday – Friday, 8:15 am – 5:00 pm EST.
Who is Mele & Co.?
Mele & Co. is the premier provider of luxurious and affordable jewelry and watch boxes in America. We pride ourselves in supplying quality product lines ranging from jewelry and watch boxes to valets, travel organizers, charging stations and armoires in a full range of contemporary and traditional styles. Whether it be a jewelry storage item for Home, Travel or a Gift, we offer a variety of styles at moderate price points for all ages and needs.
Our products are sold domestically and internationally and are found in major department stores, independent gift and jewelry retailers, as well as national and independent web marketplaces.
Because of our longevity in the industry, broad assortment and exceptional value, Mele & Co. has grown to become known as “America’s Jewelry Box”. At Mele & Co. we strive to offer jewelry storage that will connect people for a lifetime. Our vision is to be the most loved name in jewelry boxes. If you’re interested in reading more about who we are and our story, please visit Our Story page.
What types of products does Mele & Co. sell?
We sell jewelry boxes, watch boxes, charging stations, valets, and armoires for women, men, and children. We hope you enjoy our array of products, offered to you at the most economical price. If you have a product idea, feel free to send it our way. Who knows? Your idea may make it into our assortment. We are always looking for ways to improve, and listening to our customers is the best way we can think of to better ourselves.
What is the ‘My Story’ section on your site about?
We’re happy you noticed! We exist to keep you feeling organized and want to ensure your satisfaction with the self-purchase or gift you received. We also realize that each person has a unique experience with their Mele & Co. item. This unique focus on the personal connection with our product helps reinforce our commitment to customer service and our goal of creating a meaningful experience based around our product.
‘My Story’ is a place where you can tell us about your experience giving or receiving an item that makes you feel organized and happy. Of course we’d prefer your story be about a product we sell, but even if it’s not we’d love to hear it! This section allows you to share your experience with your favorite jewelry box, watch box, valet, charging station, armoire and more. It may be a nostalgic story, a new story about a gift you gave, a gift you received, or about a jewelry box you bought for yourself. Share your story with us and help us bring the feeling of organization and happiness to all who read!
Can I send you pictures with My Story?
Please do! Pictures of the item, photo from the event or a picture of you is perfect to add when you share your story. You’ll find an upload button to add your images to your story on the My Story page.
Will you be posting my story and images on your site?
Yes. If you fill out the form for My Story page and upload image(s) we will post your story on our website. We may have to edit for length, but by filling out the form you are giving us permission to post your pictures and comments. We appreciate your stories in advance and look forward to reading them all.
Will you put my full name with my story?
No. We will share stories by first name or initials only. We may sometimes include your state, but be assured we value your privacy, so we will never use your full name.
How do I place an order?
When you’ve found the item you’d like to buy, click on ‘Add To Bag’ on the product’s page. At this point in the shopping process, you have the option to click ‘Go to Checkout’ or ‘Continue Shopping.’ It’s as easy as pie and we love pie!
Can I call my order in?
Of course! We love talking with our customers. Please call us at 1-888-733-0631 or email us at firstname.lastname@example.org. We are happy to help you and our customer service team is available from 8:15am – 5:00pm EST.
What if I have a question about my order or account?
What credit cards do you accept?
We accept all major credit cards: MasterCard, Visa, American Express and Discover.
Do you accept Paypal?
Yes we do! You can order without getting off the couch to get your card. We love convenience!
Can I include a card or message with my order?
Yes! During checkout, you will have the opportunity to add a gift message to be included. If your purchase is not for a gift, simply leave this section blank.
Privacy & Security
I'm concerned about my privacy and security when placing an order online. What does Mele & Co. do with my personal information?
Does Mele & Co. ship outside the 48 contiguous U.S. states?
No. At this time, we only ship to the 48 adjoining states, plus Washington D.C. in the United States. We do not ship to off-shore U.S. territories or possessions, including but not limited to, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. We do not ship free to Hawaii or Alaska, but please call us and we will work to accommodate you.
Does Mele & Co. ship to Canada?
No. At this time we do not ship to any address in Canada.
Does Mele & Co. ship internationally?
No. At this time we do not ship to any international address.
Is shipping really free?
Yes, as long as it ships within our free terms. All Mele & Co. website retail orders ship free Fed-Ex Home Delivery Ground Service or Fed-Ex SmartPost to residential addresses within the contiguous United States. Shipping method will be selected at time of shipment. Unfortunately, we can’t ship free to Alaska or Hawaii, but please call us and we can ship there for you.
What is Fed-Ex Home Delivery?
Fed-Ex Home Delivery is a ground service of Fed-Ex that ships to residential locations. This service delivers Tuesdays through Saturdays. Please note our free shipping is to residential addresses. Make sure to review the shipping options outlined in the Service Descriptions section during check out for further details.
What is Fed-Ex SmartPost?
Fed-Ex SmartPost is a ground service of Fed-Ex that uses the U.S. Postal Service for final delivery and ships to residential locations in the contiguous United States. This service delivers Mondays through Saturdays. Please note our free shipping is to residential addresses. Make sure to review the shipping options outlined in the Service Descriptions section during check out for further details.
Why are there two different ways Mele & Co. ships free?
When shipping is free, we select the most economical shipper for your order’s package size.
Will I be able to select the type of free shipping?
When selecting free shipping, we will select the shipper for your order when your order is ready to ship.
How will I know which way my order shipped?
The type of shipping selected for your order will show when you track your shipment, using the tracking number sent to you in an order confirmation email. If you did not receive an email with your shipment's tracking number, please let us know and we will send it to you.
You say 'Free Same-Day Shipping'. Will my order really be shipped the same day?
Yes, it will if you order in time! Orders placed before noon EST on regular shipping days will ship the same day. Orders placed after noon EST will ship on the next regular shipping day.
What are your ‘regular shipping days’?
We ship Monday through Friday. We do, however, have some holidays and special days off when we do not ship.
What holidays and other 'special' days are you closed for shipping?
We do not ship on Saturday or Sunday. In addition we are closed on the following holidays in 2020: New Year’s Eve, New Year’s Day, Presidents' Day, Good Friday, Easter Monday, Memorial Day Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, Christmas Day. Sometimes we get a bonus holiday so check back if your order is urgent!
How long will it take for my order to reach its destination?
Please allow about 2-8 business days for your order to arrive, depending on the destination location within the 48 contiguous U.S. states. The day an order ships from our facility is not included as a shipping day, so please add an additional day to the estimated delivery time.
What if I need my order faster?
You may upgrade your shipping for faster delivery for an additional fee. Please call 1-888-733-0631 to place expedited orders or indicate in the “Special Remarks” when you place your order and we will contact you to process the upgraded transaction.
How will I know when my item will arrive?
All orders will receive an electronic tracking number via email after they ship so that delivery times and locations can be tracked by you.
Do you ship to APO's, FPO's or PO Box addresses?
At this time we are unable to deliver to APOs, FPOs, or PO Box addresses. Please contact us for further assistance.
Will I be charged sales tax?
Sales tax is only charged on orders delivered to a state in which Mele & Co. has a physical location. We are based in New York and Connecticut, therefore we only charge sales tax on orders shipped to these two states.
What if I changed my mind or do not like my order?
We want to ensure you are satisfied with your purchase. You may return your melecompany.com purchase within 30 days of purchase if the item is in new condition. All returns must be returned with an assigned Return Authorization Number. Please email email@example.com or call 1-888-733-0631 to process your return and for our return address.
What if my order was delivered damaged?
Again - we want to ensure you are satisfied with your purchase! Please contact us immediately and we will replace or refund at your request. Return credits will not be issued until we receive the returned product and inspect. All returns must be returned with an assigned Return Authorization Number. Please email firstname.lastname@example.org or call 1-888-733-0631 to process your return and for our return address. Please see below for additional warranty information.
What is your warranty?
We want your Mele & Co. purchase to make you feel happy and organized. To help with this, we offer a 90 day limited manufacturer’s warranty for factory defects that happen after delivery. To ensure warranty coverage, products must be purchased directly from melecompany.com OR an authorized online or store retailer, and does not include purchases from a closeout retailer. Please inspect your product at time of purchase and if a defect is visible, immediately contact the authorized retailer you purchased from to process your return. Proof of purchase is required to process all returns. If you are within the 90 days period and have contacted the authorized retailer of purchase but passed their return period, please contact us at email@example.com and we will do our best to help.
Why should I have to buy from an Authorized Retailer?
Our Mele & Co. products can be purchased directly from us at www.melejewelrybox.com" or from national and independent in-store and online retailers including limited 3rd party sellers (like Amazon). We have wonderful relationships with our direct and 3rd party retailers and partner only with those that have demonstrated the level of customer service and brand integrity required by Mele & Co. If you purchased online, and especially if from a 3rd party reseller, please be sure they are authorized so you can buy with the confidence of knowing your Mele & Co. warranty is valid. Authorized Mele & Co. internet resellers may be retailers with national brand identity or may have Mele & Co. mentioned on their site as a trusted brand. You may also contact us at firstname.lastname@example.org to inquire if an online seller is authorized.
Where are your products made?
Our products are developed in Upstate New York at our corporate office. Our team in our overseas office works with our preapproved suppliers to manufacture our Mele & Co. jewelry boxes, watch boxes, charging stations, valets, and armoires. Our entire team, in the U.S. and overseas, works hard to accomplish our goal to ensure our products help keep our customers organized and happy.
What is the best way to clean and care for my new Mele & Co.?
The best way to care for your new Mele & Co. is with a lot of love. On a more serious note, keeping your Mele & Co. in a clean, temperature controlled room will keep it looking good as new. Cleaning your new Mele & Co. is simple! Once you’ve set it up in the best spot, wipe clean with a soft dry cloth. Even the mirrors and see-through tops are best cleaned this way. If a stain appears on one of the interior materials, carefully try to remove it by using a slightly damp cloth with a bit of sensitive dish soap. Lightly blot unclean areas to lift dirt. Let the area dry fully afterwards before placing items on the damp area. It is always best to store your Mele & Co. in a room that is not damp.
I know there are a lot of testing requirements on consumer goods now, do you comply?
We do! We adhere to all federally mandated U.S. quality assurance and consumer safety guidelines. At times, we even test to higher standards than required.
What are your jewelry boxes made from?
Love and joy! In all seriousness, and although we do put a lot of love and joy into our products, we also use other materials. Our wood items are composite wood, allowing them to be affordable for our customers. Our children’s boxes, depending on the item, are composite wood, plastic and/or wrapped hard board. Our travel & fashion jewelry and watch organizers are either vegan leather or fabric wrapped hard board. Additional information may be found on an item’s specific product page under product details.
What songs do your musical jewelry boxes play?
Each jewelry box with music has the song indicated on its product page. Our music selections sometimes change but our current tunes are ‘Magic Flute,’ ‘Beautiful Dreamer,’ ‘Swan Lake,’ ‘Waltz of the Flowers,’ ‘You Are My Sunshine,’ ‘Dance of the Sugar Plum Fairy,’ and ‘Fur Elise.’
The music winders are found on the back of the jewelry box. Please do not over-wind them – as that can cause breakage.
Before purchasing a musical jewelry box, can I hear the song played?
Yes! To help you pick one with a song you like, we include a short clip of each song on the product page for each musical item. Just click it and listen. Feel free to sing along too – we do! If you send us a music clip of you singing, we might even post it on our Facebook page!
We hope our FAQ section answered all your questions, but if it didn’t.....just let us know!