My Mother purchased the Layla jewelry box for my birthday many years ago as a 25th birthday gift. I needed a 'grownup' box for all of my nicer jewelry I owned. The box was beautiful and, I felt, a high quality piece - I never had any issues or complaints over the years. Recently, I had to move across the country and our moving company sadly did not package my box properly -- the lid smashed during transport and the mirror inside was shattered. I was especially sad because it was a gift from my Mother. When I emailed Mele & Co. to ask how I could go about repairing my box, they told me they would send me a brand new replacement box. No questions asked after I shared what had happened, and completely free of charge to me! I literally could not believe it, I still can't believe it. I never in my life recieved such truly kind service! It meant so much to me. And, I was also so happy to know the style was still available years later. I now plan to replace the mirror piece on my old box and donate it to Goodwill. I also know that if I ever need to purchase another jewelry box, a gift for my daughter, a family member or friend, Mele & Co. will always be my choice. A truly wonderful, kind, and one-of-a-kind company!